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How to find diagnostic device details

As part of troubleshooting your issue, we are likely to ask for your device's MAC address and IP address.

The MAC address is a twelve-digit code of numbers and letters, unique to your device's network hardware. It can also be called the Physical address, or the Wi-Fi address. We use it to trace your device on the network, and examine the infrastructure around you.

The IP address is a number that is assigned to your device by our network in order to send data to and from it - much like your house's postcode. It follows the format X.X.X.X, where X represents a number.

If you need any help with these steps, please feel free to call the ServiceDesk for assistance.

How to find the MAC address

Desktop/Laptop

Windows 7

Click on the Start menu > Select Control Panel > Ensure you are viewing this page in category view > Click Network and Internet > Click Network and Sharing Centre > On the left hand side, select Change adapter settings > Click on the Wireless or the Local Area Network (LAN) connection > Right click and select Status > Click Details > From here please give us the Physical address.

Windows 8

Click on the Start menu > Select Control Panel > Ensure you are viewing this page in category view > Click Network and Internet > Click Network and Sharing Centre > On the left hand side, select Change adapter settings > Click on the Wi-Fi or the Ethernet connection > Right click and select Status > Click Details > From here please give us the Physical address.

Windows 10

Press the Windows Key and the letter R at the same time to open a small Run window > Type ncpa.cpl and press Enter > Select the Wi-Fi or the Ethernet connection > Right click and select Status > Click Details > Please give us the Physical address.

OSX 10.7 onwards

Wi-Fi
Click the Apple icon > Select System Preferences > Select Network > Select Wi-Fi on the left, then click Advanced > On the Wi-Fi tab, please give us the Wi-Fi address.

Ethernet
Click the Apple icon > Select System Preferences > Select Network > Select Wi-Fi on the left, then click Advanced > On the Hardware tab, please give us the MAC address.

 

Mobile devices

Android

Open Settings > Select About or About phone > Select Status > Please give us the Wi-Fi MAC address.

iOS

Open Settings > Select General > Select About > Please give us the Wi-Fi address.

How to find the IP details

Desktop/Laptop

Windows 7

Click on the Start menu > Select Control Panel > Ensure you are viewing this page in category view > Click Network and Internet > Click Network and Sharing Centre > On the left hand side, select Change adapter settings > Click on the Wireless or the Local Area Network (LAN) connection > Right click and select Status > Click Details > From here please give us the IPv4 address, Default Gateway and DNS Servers.

Windows 8

Click on the Start menu > Select Control Panel > Ensure you are viewing this page in category view > Click Network and Internet > Click Network and Sharing Centre > On the left hand side, select Change adapter settings > Click on the Wi-Fi or the Ethernet connection > Right click and select Status > Click Details > From here please give us the IPv4 address, Default Gateway and DNS Servers.

Windows 10

Press the Windows Key and the letter R at the same time to open a small Run window > Type ncpa.cpl and press Enter > Select the Wi-Fi or the Ethernet connection > Right click and select Status > Click Details > Please give us the IPv4 address, Default Gateway and DNS Servers.

OSX 10.7 onwards

Wi-Fi
Click the Apple icon > Select System Preferences > Select Network > Select Wi-Fi on the left, then click Advanced > On the TCP/IP tab, please give us the IPv4 address and the Router address > On the DNS tab, please give us the DNS addresses.

Ethernet
Click the Apple icon > Select System Preferences > Select Network > Select Wi-Fi on the left, then click Advanced > On the TCP/IP tab, please give us the IPv4 address and the Router address > On the DNS tab, please give us the DNS addresses.

 

Mobile devices

Android

Open Settings > Select About or About phone > Select Status > Please give us the IP address.
Note: There will be more than one - each line is a seperate address. You can ignore any that are not entirely numeric.

iOS

Open Settings > Select Wi-Fi > Select the StudentCom/LivingCom Wi-Fi network > Please give us the IPv4 AddressRouter address and DNS Servers.

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